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David J. Pollay

Hi Laura,

Great story about the Pizza restaurant! Same situation -- different approach -- much different result.

Your family is lucky to have you!

Best to you, djp

Laura C.

Thanks David for this post. So true. I feel like I get so much more done at work and home with a smile. I was at a busy place for lunch and the pizzas were coming out slowly. One employee was frustrated, not smiling and obviously miserable. The other employee, equally busy, was smiling at everyone and putting all the waiting customers at ease. It was definitely a lesson in smiling!

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